1. GENERAL QUESTIONS

1.1 What is Innova Automation Solutions?

We are a Done-For-You automation and client acquisition company.
We implement AI bots, automation workflows, nurturing sequences, booking systems, and CRM optimization to help service businesses get more qualified appointments without manual effort.

1.2 Who is this service designed for?

Our system works best for service-based businesses such as:

Aesthetic clinics / medspas

Dental clinics

Wellness centers

Coaching & consulting businesses

Law firms

High-ticket service providers

Any business that handles leads, messages, and appointments

1.3 Do I need technical experience?

No.
Everything we install is handled by our team. Your only responsibility is to receive the leads and attend the appointments.

1.4 Do you replace my staff?

No.
We augment your staff by automating repetitive tasks such as:

Answering FAQs

Booking appointments

Qualifying leads

Following up

Sending reminders

Your staff focuses on serving clients, not chasing them.

2. ABOUT THE SYSTEM

2.1 What is the AI Client Conversion Ecosystem™?

It’s our complete, automated system that includes:

AI bots

Lead qualification

7–14–30 day nurturing

Appointment scheduling

Monthly reactivation

CRM pipeline

Automations and workflows

Reporting

Everything runs 24/7.

2.2 Does your system work with WhatsApp, Instagram, and Facebook?

Yes.
We connect all your channels inside QuantumCRM so leads from all platforms go into one unified inbox.

2.3 What is QuantumCRM / LeadConnector?

QuantumCRM is the platform we use to:

Host your AI bot

Manage your conversations

Run your workflows

Create funnels

Send emails/SMS

Schedule appointments

View your pipeline

See analytics

It’s an all-in-one operating system for your business.

2.4 Is QuantumCRM included?

No.
It is billed separately at $97/month, paid directly to the provider.

2.5 Can I cancel anytime?

Yes, you may cancel your monthly service anytime.
Setup fees are non-refundable because they cover the initial build of your system.

3. LEAD GENERATION & APPOINTMENTS

3.1 How does the bot generate more appointments?

Our bot:

Responds instantly (0 seconds delay)

Asks qualifying questions

Shares information

Answers FAQs

Nurtures uninterested leads

Books appointments automatically

This eliminates the #1 problem: slow response time.

3.2 What happens if the lead doesn’t book?

Our workflows follow up automatically:

Hour 1 → Quick follow-up

Day 1–2 → Reminder messages

Day 7–14 → Nurturing

Day 30 → Reactivation

This increases conversions by 20–40%.

3.3 Can the bot ask custom questions?

Yes.
We customize the bot with:

Your treatments/services

Your pricing structure (optional)

Your tone of voice

Your FAQs

Your booking rules

Your business hours

3.4 Can the system handle multiple locations?

Yes, the system supports:

Multi-location

Multiple calendars

Multiple users

Routing rules

4. ONBOARDING & SETUP

4.1 How long does setup take?

Setup takes 7–10 days, depending on how quickly we receive:

Your business information

Your services list

Your FAQs

Your staff availability

Your brand assets (logo, colors)

4.2 What do you need from me?

We require:

Access to your Meta Business Suite

Access to WhatsApp Business API

Access to Instagram + Facebook Pages

Information about your services

Your availability for appointment booking

Your branding assets

4.3 Do you build funnels and landing pages?

Yes.
We create conversion-focused funnels inside QuantumCRM.

4.4 Do you set up my calendar?

Yes.
We configure:

Business hours

Appointment durations

Reminder sequences

Buffers

No-show logic

Confirmation emails/SMS

5. MONTHLY SERVICE

5.1 What’s included in the monthly service?

Depending on the plan:

✔ AI bot optimization
✔ Workflow updates
✔ Nurturing optimization
✔ Monthly reactivation
✔ Reporting
✔ Priority support
✔ Pipeline cleanup
✔ Creative testing (Premium)

5.2 What is not included?

❌ We do not guarantee a specific number of clients
❌ We do not close sales for you
❌ We do not provide staff for your clinic
❌ We do not record content for ads

Your responsibility is:

Attending calls

Calling back your leads

Closing deals

Providing accurate business information

5.3 How often do you optimize my system?

Weekly micro-optimizations
Monthly full review
Quarterly system upgrade

6. PRICING & BILLING

6.1 What are the setup fees?

Setup fees vary by plan (Essential, Growth, Premium).

6.2 Are setup fees refundable?

No.
They cover:

Workflows

Bot creation

CRM configuration

Calendars

Funnels

Automations

6.3 Do you offer discounts?

Occasionally for:

Prepaid months

Fast action

Seasonal offers

6.4 What payment methods do you accept?

Credit/debit cards

PayPal

Bank transfer (case by case)

7. TROUBLESHOOTING & SUPPORT

7.1 What if the bot doesn’t respond?

We provide:

Debugging

Workflow checks

API channel verification

Fallback logic

7.2 What if appointments don’t increase?

We analyze:

Lead quality

Bot script

Nurturing flow

Booking availability

Pipeline follow-up

Staff response time

7.3 How do I contact support?

📧 [email protected]
Response: 24–48 business hours.

7.4 Do you offer emergency support?

Premium plans receive priority response.

8. AI & DATA SECURITY

8.1 Is the AI safe?

Yes.
We follow industry-standard guidelines for data protection.

8.2 Who has access to my leads?

Only:

You

Your authorized team

Our automation team (for setup and maintenance)

8.3 Do you store credit card information?

No.
Payments are handled by secure third-party processors.

8.4 Is my data private?

Yes.
We comply with best practices for data handling.

9. CANCELLATION & CONTRACT

9.1 Can I cancel anytime?

Yes.
You may cancel monthly services anytime.

9.2 What happens if I cancel?

You lose access to:

Workflows

Bot configuration

Custom automations

Funnels

Calendars

CRM setup

Analytics

Your QuantumCRM account will remain active if you keep paying the platform fee.

9.3 Is there a contract?

Most plans are month-to-month.
Certain custom projects may include contract-based terms.